PapaNoel.chat support and account deletion

How to delete your account

You can delete the account directly in the app or request deletion by email if you can no longer access it.

In the app

1. Sign in to PapaNoel.chat with the account you want to delete.
2. On the main dashboard, open the account icon in the top-right corner.
3. Select “Delete account” and enter the confirmation word shown on screen.
4. Confirm “Delete account.” If a call is active, end it first and try again.

If you cannot access the app

Email us from the address associated with the account and state that you are requesting complete deletion. If you write from another address, include the registered email so we can locate the account.

For security, we may ask you to verify that you own the account before processing the request.

Data that is deleted

• The adult's account and authentication identifiers.
• Child profiles, including personalization information provided by the adult.
• Call history and contexts associated with those profiles.
• Available minutes and other operational data directly linked to the account that is not subject to a retention obligation.

Data that may be retained

• Tax, accounting, and payment records that must be kept by law may be retained for up to 6 years from the last applicable record.
• An irreversible pseudonymized fingerprint of the email and, where applicable, minimal promotion, purchase, or referral references are retained for the operational lifetime of the service solely to prevent fraud, duplication, or abuse. These records do not contain the email in plain text.

Deletion starts when you confirm it. Affected data is removed from our active systems and providers within a maximum of 30 days, except for the data and retention periods described above.

Delete specific data without closing the account

You can also delete only part of the information while keeping the account active.

1. To delete a child profile and its associated history, sign in, find the profile on the main dashboard, and select the delete option.
2. For any other data category, email us from the address associated with the account and state exactly what information you want deleted.
3. We will confirm the request and, if necessary, verify your identity before completing it within a maximum of 30 days.